1. Who We Are

• Business name: Tara Rinke Counselling
• Operating as: WithinBreath
• Location: Vancouver Island, BC, Canada
• Contact email: [email protected]

2. What Information Is Collected

We may collect the following categories of personal information when you use our Site or Services:

A) Information you provide directly

• Contact details: name, email address, phone number (if you choose to provide it)
• Booking details: service selected, session/program chosen, dates/times, timezone, and related notes
• Form or message content: information you enter into intake forms, registration questions, questionnaires, or emails/messages to us
• Payment-related information: billing details and transaction confirmations (payments are processed by payment providers such as Stripe; we do not store full card numbers)

B) Information collected automatically (Site usage)

• Device & usage data: IP address, browser type, device information, pages visited, and approximate location derived from IP
• Cookies & similar tech: as described in Section 7

Note: We do not intentionally collect personal information from anyone under 18.

3. How User Data Is Used

We use collected information to:

• Provide and manage Services you request (including 1:1 counselling, SoundBreath, NSR Program, and NSR Lab)
• Process bookings and payments
• Send service communications such as confirmations, reminders, access links, logistical details, and important updates
• Deliver resources such as follow-up materials, recordings (when offered), and program-related support
• Provide customer support and respond to messages
• Improve our Site and Services (analytics, troubleshooting, performance)
• Comply with legal obligations and maintain appropriate business records

4. Consent

We rely on different forms of consent depending on how you interact with us:

• Service/transactional consent: when you book or purchase, we use your info to deliver the Service and send essential communications.
• Marketing consent: we only send marketing emails or marketing SMS where you have explicitly opted in.
• Cookie consent: where required, cookie banners or browser settings may be used to manage preferences (see Section 7).

You can withdraw marketing consent at any time (unsubscribe links in email; SMS opt-out by replying STOP where supported).

5. Data Security & Handling

We take reasonable measures to protect your information, including:

• Using reputable service providers for payments, email, SMS, booking, and website hosting
• Limiting access to personal information to people who need it to operate our Services
• Maintaining administrative and technical safeguards appropriate to the nature of the data

No method of transmission or storage over the internet can be guaranteed to be 100% secure. You use the Site and Services at your own risk.

Retention

• We retain information only as long as needed to provide Services and meet legal/accounting obligations.
• If you request deletion, we will delete or anonymize data where possible, subject to legal requirements.

6. Sharing Your Information (Mobile Info Sharing Statement)

We do not sell your personal information.

We may share information with trusted service providers only as needed to operate the Site and Services, such as:

• Payment processors (e.g., Stripe)
• Email/newsletter providers
• SMS providers (to send messages you opted into, or transactional messages where applicable)
• Booking/website tools and infrastructure
• Video meeting platforms (for delivering live sessions)
• Professional advisors (legal/accounting) and authorities if required by law

7. Cookies & Tracking Practices

Our Site may use cookies or similar technologies to:

• Remember preferences and improve user experience
• Measure Site performance and understand how visitors use the Site
• Support basic functionality (e.g., keeping pages working properly)

You can control cookies through your browser settings. If you disable cookies, some parts of the Site may not function correctly.

8. SMS Opt-In Details

We may communicate with you via SMS for two types of messaging: transactional and marketing.

A) Transactional SMS (essential)

• If you provide a phone number, we may send essential texts related to your booking/purchase (e.g., reminders, access links, urgent service updates).
• Message frequency varies. Standard message and data rates may apply.

B) Marketing SMS (opt-in only)

• How consent is obtained: Marketing SMS is sent only when you explicitly opt in (for example, by checking an opt-in box on a form or confirming your subscription).
• Consent is not a condition of purchase.
• Message frequency may vary. Standard message and data rates may apply.
• Opt-out: Reply STOP to unsubscribe (where supported).
• Help: Reply HELP for assistance (where supported), or email [email protected].

9. Adults Only

Our Site and Services are intended for adults (18+).

We do not intentionally collect personal data from anyone under 18. If you believe a minor has provided us with personal information, please contact us at [email protected] so we can review and, if appropriate, delete it.

10. User Rights (Access/Delete)

Depending on your location and applicable laws, you may have rights such as:

• Accessing the personal information we hold about you
• Requesting corrections to your information
• Requesting deletion of your information (subject to legal obligations)
• Withdrawing marketing consent (email unsubscribe; SMS STOP)

How to request access or deletion:
Email [email protected] with the subject line “Privacy Request – Access/Delete” and include the email/phone you used so we can locate your records.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Effective date” at the top. Your continued use of the Site or participation in our Services after changes are posted means you accept the updated Policy.

12. Contact

If you have any questions or concerns about this Privacy Policy, please contact:
Tara Rinke Counselling (WithinBreath)
Email: [email protected]